Refund policy

Last updated: October 27, 2026

We want you to be happy with your order. If something isn't right, please contact us first at support@premierkitchen.shop. We can usually fix it faster than a bank dispute.

30-day returns

You can ask for a return within 30 days of the date your order was delivered.

For a change-of-mind return, the item must be:

Unused and in the same condition you received it
In its original packaging, with all parts and accessories
Sent with your order number

How to start a return

Email support@premierkitchen.shop with your order number and the item(s) you want to return.
We'll reply within 1 to 2 business days with return instructions and the address to send the item to.
Please don't send anything back before you hear from us. Our products ship from different suppliers, so the return address depends on the item. Packages sent to an address we didn't give you may not be accepted or refunded.

Damaged, defective or wrong items

If your item arrives damaged or isn't what you ordered, contact us within 7 days of delivery. If an item stops working or shows a defect, contact us within 30 days of delivery.

Please include your order number, a short description of the problem, and clear photos (or a short video) of the item, the problem, and the shipping box and label.

We'll send a replacement or give you a full refund. For damaged, defective or wrong items, we cover the cost, including any return shipping. In many cases you won't need to send the item back.

Who pays return shipping

Damaged, defective or wrong item: we pay.
Change of mind: you pay the cost of shipping the item back. Original shipping charges, if you paid any, are not refunded unless the law requires it.

Items we can't take back once used

For hygiene and safety reasons, we can't accept change-of-mind returns of items that have been used, including cutting boards, utensils, thermometers, grinders, and vacuum sealers, lids and bags that have been used with food. Knives have their own rules, below.

This doesn't affect your right to a replacement or refund for damaged, defective or wrong items.

Knives and knife sets

For safety reasons, we can accept a change-of-mind return of a knife only if it is unused, has never been sharpened or washed, and is in its original packaging with any blade guard, sheath or case and all parts included. Please wrap the blade so it can't cut through the box. Knives that have been used, sharpened, or show marks on the blade or edge can't be returned for a change of mind. If your knife arrives damaged, defective or isn't what you ordered, we'll replace or refund it as described in "Damaged, defective or wrong items" above.

Refunds

When we receive and check your return (or approve your claim for a damaged, defective or wrong item), we'll email you to let you know whether your refund is approved.

Approved refunds go back to your original payment method within 5 business days of approval. Your bank or card issuer may take another 5 to 10 business days to show it on your statement. If you still don't see it after that, please check with your bank, then contact us.

Exchanges

The fastest way to get a different item or variant is to return the one you have and place a new order. For damaged, defective or wrong items, we'll send the correct replacement at no cost.

Cancellations

You can cancel your order for a full refund before it ships. We send orders to our suppliers quickly, so please email us as soon as possible. Once an order has shipped, it can't be cancelled, but you can return it under this policy.

Late or lost orders

See our Shipping Policy. If the carrier confirms a package is lost, we'll replace it or refund it in full.

Before disputing a charge

If you have a problem with an order, please contact us at support@premierkitchen.shop before filing a dispute with your bank or payment provider. We reply within 1 to 2 business days. This doesn't limit any rights you have under the law or with your card issuer.

Questions

Email support@premierkitchen.shop or use our Contact page.